no1jili Privacy Policy – How Your Personal Data Is Handled

When you create a no1jili account, we collect the personal details you provide during registration — including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and set up your account correctly. Providing accurate information is a condition of registration, and accounts found to contain false details may be closed in line with our Terms and Conditions.

When you make deposits or withdrawals through the Finance section, we collect transaction data including the payment method used, transaction amounts, timestamps, and reference numbers. This financial data is necessary to process your payments, detect fraud, and comply with anti-money laundering obligations under Philippine law. We do not store full payment card numbers or full GCash/Maya account credentials on our servers.

We also collect technical data automatically when you access the platform — including your IP address, device type, browser version, operating system, and session activity logs. This helps us maintain platform security, investigate suspicious activity, and improve the performance of the site. If you access no1jili through a mobile device, we may also record your mobile network type and general location region, though we do not track precise GPS coordinates.

If you contact our support team or submit a query through the FAQ page, the content of your messages and any attachments you send will be stored as part of your support history. This allows our team to follow up accurately and helps us identify patterns in common issues so we can improve platform guidance for all Filipino players.

Your personal information is used primarily to operate and maintain your no1jili account. This includes processing your deposits and withdrawals, verifying your identity when required, enforcing responsible gaming limits you have set for yourself, and communicating with you about your account status. Without this processing, we would not be able to provide the platform services to you.

We use your data to comply with our regulatory obligations under Philippine law, including anti-money laundering requirements, know-your-customer verification, and reporting obligations to relevant authorities. Where the law requires us to share your data with a regulatory body or law enforcement agency, we will do so without prior notice to you. This is a legal obligation and is not subject to your consent.

With your consent, we may use your email address or mobile number to send you platform updates, new feature announcements, or information about changes to our Terms and Conditions or this Privacy Policy. You may opt out of marketing communications at any time by contacting our support team — opting out will not affect your account or any transactional messages we need to send you for account management purposes.

We use aggregated and anonymised data — which cannot identify you personally — to analyse platform usage trends, understand which sports markets and casino-style games are most popular among Filipino players, and make decisions about future platform development. This type of analysis does not involve your personal information in an identifiable form and does not affect your privacy rights in any way.

no1jili does not sell your personal data to third parties under any circumstances. We may share limited personal information with trusted service providers who help us operate the platform — including payment processors such as GCash and Maya, identity verification providers, and cloud infrastructure partners. These providers are contractually required to use your data only for the purpose of delivering their service to us and are prohibited from using it for their own marketing or business purposes.

Where required by Philippine law, court order, or a lawful request from a regulatory authority, we will disclose your personal information to the relevant body. This includes disclosures to the Anti-Money Laundering Council (AMLC) or other government agencies with jurisdiction over online gaming and financial transactions. We will only disclose the minimum amount of information necessary to satisfy the legal requirement.

If no1jili undergoes a business merger, acquisition, or asset transfer in the future, your personal data may be transferred to the acquiring entity as part of that transaction. In such a case, you will be notified via a platform notice or email before any transfer takes place, and the acquiring entity will be required to honour this Privacy Policy or provide you with a materially equivalent level of protection.

We do not share your data with advertisers, data brokers, or social media platforms. All third-party relationships are governed by data processing agreements that specify strict limits on how your information may be used, stored, and protected. You may request a summary of the categories of third parties we work with by contacting our support team through the FAQ page.

We retain your personal data for as long as your no1jili account is active and for a minimum of five years after account closure. This retention period reflects our obligations under Philippine anti-money laundering legislation, which requires financial records to be kept for a defined period after the end of a business relationship. Transaction records and identity verification documents are subject to this five-year minimum retention regardless of the reason for account closure.

As a registered player, you have the right to request access to the personal data we hold about you. You may also request a correction of any inaccurate information, and we will update our records within a reasonable time of receiving your verified request. If you believe we are processing your data unlawfully, you have the right to raise a complaint with the relevant Philippine data protection authority.

You may request the deletion of your personal data where we no longer have a legal basis to retain it — for example, if you close your account and the mandatory retention period has expired. Requests for deletion that conflict with our regulatory obligations cannot be fulfilled until the applicable retention period has passed. To submit a data access, correction, or deletion request, please contact our support team with your account details and the nature of your request.

Cookies placed on your device by no1jili can be managed through your browser settings at any time. Disabling all cookies may affect your ability to log in or use certain platform features, but you will not lose access to this Privacy Policy or the account management options described above. A full list of the cookies we use and their purposes is available upon request from our support team.